Refund and Return Policy

 

**Feisty Spices Return Policy**

At Feisty Spices, we strive to provide you with the highest quality products and exceptional customer service. However, we understand that sometimes circumstances may arise that require a return or exchange. Please review our return policy below for more information on how we handle returns and refunds.

**Returns and Refunds:**
- We do not issue refunds for products that have been opened or used due to the risk of contamination.
- Refunds will only be issued in the following circumstances:
- Lost in Transit: If your order is lost during transit and does not reach you within a reasonable timeframe, we will issue a full refund or resend the order at no additional cost, based on your preference.
- Proof of Damage: If your order arrives damaged, please provide photographic evidence of the damage within 30 days of receipt. We will issue a full refund or replacement product, depending on availability.

**Return Process:**
1. Contact Customer Service: If you need to initiate a return or report an issue with your order, please contact our customer service team at FeistySpicesAtl@gmail.com within 30 days of receiving your product.
2. Provide Information: Please provide your order number and details of the issue you are experiencing, along with any relevant photographs if applicable.
3. Resolution: Our customer service team will review your request and provide further instructions on how to proceed with your return or refund.

**Please Note:**
- Returns must be initiated within 30 days of receipt of the product.
- We reserve the right to refuse returns or refunds if the request does not meet the criteria outlined in our return policy.
- Shipping costs associated with returns are the responsibility of the customer, unless the return is due to a verified issue with the product or shipping error on our part.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with Feisty Spices. Thank you for choosing us as your spice provider!